Shipping policy

ABOUT
CLIENT SERVICES
- For questions about your order, please email us at clientservice@m4align.com with your order number in the subject line.
  
  For general inquiries, please email us at clientservice@m4align.comor call us at +1 (213) 999 0717. We are available to assist you Monday through Friday between 10am — 5pm Pacific Standard Time.
  
  INSTAGRAM
  
  If you are a member of the press and would like information about M-IV or are interested in featuring M-IV in an editorial, please send an email to clientservice@m4align.com with PRESS INQUIRY in the subject line.
- Domestic Shipping (USA)
  UPS Ground (1 to 5 Business Days) — $12 (Free on orders over $250)
  UPS Two Day (2 Business Days) — $30
  UPS Next Day Saver (1 Business Day) — $60
  UPS Next Day with Saturday Delivery (1 Business Day) — $80
  International Shipping
  Economy International (6 to 18 Business Days) — $45 (Free on orders over $1000)
  Express International (1 to 5 Business Days) — $80
  Our international shipping partners are DHL, UPS, and FedEx.
  Note: Exclusions apply. Please see checkout for your country's rates.
  Processing Time
  We strive to ship all orders placed Monday through Saturday by 12:00pm PST (excluding holidays) the same day. Orders placed after 12:00pm PST or on holidays will ship the next business day. Orders placed on weekends will ship the following Monday (excluding holidays).
  International Customs Fees
  Please note: If you're receiving a shipment outside the USA, there may be customs fees, duty charges, or brokerage fees depending on your country's policies. M-IV is not responsible for any additional costs incurred when your order arrives in your country.
  For special requests prior to placing your order, please email us at clientservice@m4align.com to assist with the customs process.
- We want you to be satisfied with your purchase. Please review our policy carefully before requesting a return.
  Online Purchases
  Eligible for store credit or exchange within 7 days of receipt
  Items must be unworn, unwashed, and include all original tags and packaging
  Requests must be authorized via clientservice@m4align.com before sending items back
  All items marked FINAL SALE are not eligible for return or exchange
- M-IV is committed to protecting your privacy. All personal information you provide during registration is used to:
  - Process your order(s)
  - Contact you regarding a particular transaction
  - Contact you about new products, features, or special promotions
  The information you enter will not be disclosed to any outside organization or third party. If you do not wish to receive promotional communications, you may remove yourself from the mailing list by logging into your account and opting out.
  LINKS
  M-IV may provide you with links and references to other sites, but we are not responsible for the content of those sites and shall not be liable for any damages or injury arising from that content.
  COOKIES
  "Cookies" are used to help us gather general information and save user-defined preferences. This helps us enhance and personalize your shopping experience with M-IV. You can delete saved cookies from your browsing history at any time or set your computer to disable cookies. Unless you have adjusted your settings to refuse cookies, our system will use cookies when you are browsing and shopping on our website.
  MISCELLANEOUS
  This site is controlled and operated by M-IV PROJECT LLC. M-IV reserves the right to make changes to the information on this site and the services described therein at any time without notice.
  YOUR CONSENT
  By visiting M-IV, you are accepting and consenting to these practices and conditions.

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Shipping policy